Officials prepare for rise in crisis services hotline calls

Crisis Services SummitStone

We are closely monitoring what our crisis services system looks like and how they’re making accommodations in this time of coronavirus,” said Camille Harding, the division director for the state’s community behavioral health department.

“Staff expects calls and texts to increase after Coloradans have moved into living with school closures and stay-at-home orders, as well as associated financial challenges,” said Lindsay Sandoval, a spokesperson for Colorado’s Office of Behavioral Health.

“It’s not ideal, but I think it’s better than a phone if they can see a face,” said Sonny Pickowitz, the manager of crisis services at SummitStone, a behavioral health services provider in Larimer County.

Pickowitz said her office has made other adjustments during the coronavirus pandemic. Staff members now ask health screening questions through an intercom when clients enter the facility. The office also has a new cleaning protocol in which staff disinfects surfaces multiple times a day in addition to the work of a professional cleaning crew.

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